Client Feedback
Actual Feedback From Our Clients!!!
Connie Saunders

___ ___ ___
Celebrity Solstice- 10 night MED cruise from Barcelona!!!
Connie,
____ ___ ___
Liberty of the Seas- June 2009
Connie,
Wanda & I wanted to thank you again for your assistance on our cruise reservation. Wanda & I had a great time and you were right - we loved the Liberty of the Seas!
Paul in Jax
___ ___ ___
___ ___ ___
Disney Magic- 7 night Cruise
Connie,
Our (Disney) cruise was AMAZING!! We had the best time ever. They made things so special and took care of our daughter so wonderfully. They were prepared and willing to work with us and her medical condition. Thankfully we didn't run into any problems with her seizures.
We did book another cruise while on board and we gave them your name so that we can continue to work with you. It's for the Transatlantic cruise leaving in Sept 2010 for 14days. I can't wait. We put the deposit down while on board as well.
My Mother In Law had a great time as well. She cruises a lot (mostly on Royal Carribean). She said the disney trip was the best food she ever had on a cruise.
We were moved to the early dining which we were very thankful for because 815 is too late for us to eat! The oceaneers club was great as well.
Can't wait for the next one :) April, in North Carolina
___ ____ ____
Top qualities: Great Results, Expert, High Integrity
“I have had the pleasure of having Connie and Your Cruise Agents assist a group booking for several day itinerary. The value and knowledge she provided was above any I have seen. Her expertise saved thousands of dollars to the group and the cruise exceeded their expectations. She takes the time to listen to the client's vision and makes those travel goals tangible, cost effective and over the top. Every detail was covered with the client group and they are looking forward to booking through her exclusively in the very near future with a larger group number. I constantly recommend her to perspective cruise clients and she consistently brings forth her stellar knowledge of the industry, integrity in her work and provides an unsurpassed value to her clients. She is a pleasure to work with and makes the process from A to Z a delight.” May 18, 2009
___ ____ ____
Carnival Inspiration - Large Group - over 75 cabins - April 2009
___ ___ ___
Carnival Inspiration - Large Group - over 75 cabins - April 2009
Hi Connie,
Gary and I had a great time on the trip. You did an excellent job of making all the last-minute changes for us and we really appreciated that.
It was fun to catch up (with everyone in our group). We enjoyed our dinner tablemates and they were repeat cruisers with our group, so we hope to see them again if we are able to go in 2010.
Thanks again for all your hard work in putting this together!
Karin from Florida
___ ____ _____
Disney Cruise Line- 3 night Bahamian Cruise
Hey Connie,
Just wanted to let you know that we had a fabulous time on the cruise. Everything was smooth sailing. Thank you so much for everything…another great trip! My son cant stop talking about it and is already asking if we can go for his birthday (7/20)…im pretty sure I'll be talking to you soon.
Thank you, Inez, Jacksonville, FL
___ ___ ___
Disney Cruise Line 7 day Cruise
April, 2009
I just wanted to let you know that we just got back from our 7 day cruise on Disney, and it was a wonderful experience! Our cabin, with the Navigator's verandah was amazing, and we really enjoyed being able to step out and enjoy the ocean breeze and views from the privacy of our cabin. I want to thank you for recommending a cabin with an ocean view when I first made the booking...it was excellent advice, and I am glad I followed it. My mom, who is a first time cruiser, is a big fan now! And my son absolutely enjoyed it.
Once again, thank you very much for helping us book a fantastic vacation...we have lots of wonderful memories!
___ ___ ___
Royal Caribbean - Monarch of the Seas 3/2009
Connie, I just wanted you to know how much Bob and I enjoyed the cruise we just took on the Monarch of the Seas, it was wonderful, the weather was perfect and we had such a great time,
I will be planning another next year close to this date, so keep me in mind for any good deals and hey how do I become a higher level member of their Crown and Anchor club would be for the Royal Caribbean . . .I have been on those ships 4 times.
Judy- Jacksonville, FL
__ ___ ____
Royal Caribbean - Monarch of the Seas 3/2009
Dear Connie,
___ ____ ___ ___ ___
Royal Caribbean- Monarch of the Seas
3/2009 - 3 couples
We had a wonderful time on the cruise and already thinking of next year. We heard about the new Oasis that is going to be launched in Dec.
We would not be interested until next February or so but thought we will tell our friends at home and see what we could arrange for our winter plans.
We leave Florida on the 25th- heading back to Canada. Thanks Connie. Look forward to hearing from you.
Mary from Canada
___ ___
Upcoming Honeymoon Cruise
August, 2009
Carnival, Valor,
Wow, I'm getting so excited.
Thanks again for all your help. You took the stress right out of the process for me!
Lydia
Royal Caribbean- Monarch of the Seas 3/09
Connie:
“Thank You” for all your work in putting together a cruise for my parents 40th anniversary. They have been so excited this week! I love to see them so happy, and I’m looking forward to hearing all about their first cruise experience.
I’ve created an online account for them at RoyalCaribbean.com and went ahead and checked them in, provided passport information, and printed out all necessary paperwork, so I think they are all set. All that’s left is packing, driving to Port Canaveral and cruising!
Thank you again so very much for all of your expeditious help and making this so easy! When my husband and I finally decide to do a Jacksonville cruise, we’ll definitely be coming to you!
Best regards, Ilona, Jacksonville, FL
Disney Cruise Feb 2009
________
Connie & Brett,
I am ashamed for not sending this sooner. Our cruise on the Eurodam was fantastic, despite pretty rough seas most of the time. And it was made even better by your gift. The new restaurants were fabulous, specially the Tamarind.
We were in a perfect location, just a couple of doors from the elevators on deck 10.. Up one deck and we emerged right at the entrance to the Crow's Nest Lounge, Library, game room, and Explorations coffee shop. This was deck 11 forward and was quite the center of activity. Down one deck and we were in the Spa. It was the nicest I have ever seen on any ship. I bought a pass that had unlimited use of the hot mineral pool, radiant heat lounges, steam rooms, saunas, and serenity room from 8am til 10 pm every day for a very reasonable $125.00. If I ever get my pix downloaded I will share some. Hope to see you soon. Thanks again.
Frances in Jax
___ ____ ____
Carnival Inspiration from Tampa, January 2009
Connie,
Just wanted to take a minute to tell you what a wonderful cruise we had last week. Thanks so much for recommending the switch from Jacksonville to Tampa and the different ship. My 10 year old twin boys thoroghly enjoyed the waterworks. As always, we enjoyed everything. The first night we were surprised when papers were slipped under our doors advising us we had received a refund to our sail and sign accounts for the full amount of the fuel surcharge. What a great way to start the week.
I've saved you in my favorites and kept your magnet and business cards. We have cruised about every other year in the past and would like to go again so you'll be the agent I call when we're ready. I do promise you'll hear from us in the future. Thanks again for all the work you did to save us money and find the best deal.
Michelle from Ohio
Just returned from Caribbean on Maasdam. We enjoyed the trip immensely. We both thought the food was extraordinary. Better than any other cruise line that we have been on.The ship itself was comfortable, but it is in need of an update. It is scheduled for update in 2010, but really needs to be done before that.
We really liked the size of the ship (1400 were on board). Embarkation and disembarkation was a dream. We also found Ft. Lauderdale to be very easy; much better than San Juan.
We parked at Park & Fly . We literally were on the ship's buffet line in less than 1/2 hour from the time we parked. P&F and check-in was that fast. Parking cost $63 for the entire week including taxes etc with the AAA discount. You have to call P&F for the discount as you can't get it on the web.Please keep an eye out for any other deals.Oh, yes. Thanks for the lunch at the Pinnacle grill. It was fantastic.
Best RegardsFred, Jax, FL
____
Disney Cruise - 2 cabins 12/11/2008
Connie,
I just wanted to take a moment to thank you for all that you did in arranging our Disney Cruise. We had the MOST WONDERFUL time! I know you hear this all the time, and I know you know what I mean!
We all want to go back! (for my birthday, in January!!! But my husband tells me we’d have to win the lottery first, and since we don’t play…) We do wonder, though, if there is any way to request a server when we go back. We loved our guys, and would love to have them again! (Answer from Connie: YES, just let us know who your server was and if they are still on board next time you sail, we will request him/her!)
I personally am wondering if there is a site or something where we can sing their praises to Disney. I know we tipped, and left their names on the comment card, but I feel like we haven’t done enough in relaying how absolutely wonderful they were. Could you please let me know if there is any way I can contact Disney? (Answer from Connie: YES, send us the comments and we'll see that they go straight to Disney's home office!)
Our cruise was something we will always remember, and it is due in great part to them.
Thank you again for helping us with everything. I look forward to booking our next Disney Cruise (sometime in the not soon enough future!)
Deenee, Jacksonville, FL
___
Princess Honeymoon Cruise November, 2008
Balcony cabin off the back of the ship!
Hi Connie!
Hope you're doing great! My husband and I got back from our honeymoon about two weeks ago and just wanted to drop you a quick note. We had the BEST time. It was absolutely a blast and we couldn't have picked a better honeymoon. I attached a picture that we took from our balcony when we were leaving Ft. Lauderdale and us in St. Maarten (where we had an absolute blast).
We actually have been talking to friends and we want to do another cruise next October or November with a group of people. We don't have any particular dates in mind, but I was hoping to get some recommendations from you. Princess was great for the honeymoon. Thanks for all of your help and we look forward to speaking with you soon!
Kate in Jacksonville
___________
Good afternoon Connie,
I received a letter from Carnival apologizing basically for the inconvenience we experienced on the cruise. They explained that they heard about our situation from you, and I just wanted to thank you.
Customer service is my field of service as I explained to you, and, I could say that you were just doing your job, but actually not too many people anymore value their customers and go above and beyond once the transaction is complete to guarantee their satisfaction. This says a lot about you, and means a lot to me (and my family). So, thanks again for going above and beyond,!!
Very warm regards,
Taiwanda -in NJ
__________
Carnival Inspiration - 1/3/09
Connie,
I just want to say thank you so much for your help with the cruise price. We originally used a family friend years ago and never felt we could ask her to check into lower prices for us. We then have used Carnival directly for the last three cruises and have still had trouble when asking to check if the price had gone down.
I appreciate that whenever I've asked, you've simply looked to see if we could get a better deal. We don't cruise every year but I've added you to my favorites and we'll use you the next time we decide to go. Thanks again for the wonderful service.
Thanks again,
Michelle in Ohio
_____________________
Fascination - from Jacksonville- 10/9/08
Good Morning Connie,
Just wanted to thank you and your family for doing such an amazing job with our trip. We had an awesome time and while we may have had an issue with a room, (and it was not your fault) your quick and efficient response was extremely appreciated!
My family and I are looking to go on a Disney Cruise in 09 (preferably August) if you can please mail me any information regarding such it will be greatly appreciated. I just sent you an email requesting to be added to your distribution list for the Disney Cruises.
I look forward to hearing from you and thanks again! Inez in Jacksonville
Fascination - Jacksonville
Hi Connie,
Had a great time on the cruise thanks again for all your hard work. Mona, Jax, FL
Disney 3 night cruise 9/25/08
Hi Connie,
We had such a wonderful time!!!!! We felt like royalty! Everything was top notch on the ship. You should have seen Gary’s eyes! We were both like kids. We also met a wonderful couple from Long Island, NY and exchanged email addresses. Our server and his assistant were outstanding and added to our enjoyment with their wonderful sense of humor. We danced in the disco club and listened to piano music in the Cadillac Lounge.
Castaway Cay and Nassau was excellent also and we took a taxi to Paradise Island and visited Atlantis. The food was awesome too! When the cruise was over, Gary looked at me and said that he didn’t want to get off the ship!
We would definitely love to go on another Disney cruise in the near future. We are glad we trusted your advice too - (going on Disney Cruise Line even though we don't have kids) !!!!!
Thanks a million for all your help and we can’t wait to go on the next cruise in January!!!!!!!!!!!!! J
Cindy in Jax
Disney 3 night cruise 9/08
Everything was fabulous!!!! A little crazy with the quick 3 nighter...but everyone had the best time. Thanks so much for your help and the goodies. We will definitely be cruising again....maybe another line you recommend with children....and will be in touch. Thanks, Stephanie from Tampa
Just wanted to let you know that we had a WONDERFUL time on our Carnival Glory Cruise, Aug 9th. We really liked the room with a window it did make a difference. I'm just glad we made it back before the storm, we were lucky we didn't have one drop of rain. Just wanted to thank you and the folks you work with for helping to make our vacation a great one
Thanks again, Lucia, Jacksonville, FL
___ ____ ____
Carnival: Inspriation: family reunion cruise!!!
The cruise was GREAT! We want to plan another one. I've been meaning to call you.
I'll give you a call tomorrow.
Cindy, Orange Park, FL
Freedom of the Seas- Family Reunion Cruise.
Disney Cruise June 2008
We just wanted to say thank you from all of us!!
We had a great time on the cruise and enjoyed it even more because of your advice, information and tips.
Again, the trip was fabulous! Thank you so much!!!
Cheri, Jacksonville, FL
P.S. I passed on your last email special to a few more people when I got back so hopefully some more people will book J
Fundraiser Cruise - Carnival Sensation - Pt. Canaveral FL, May 2008
Wow - (I just got your email about how much money we were going to receive on our Fund Raiser Cruise and) this is terrific news and I think we will do even better this year. I can hardly wait to report this to the chapter - who thought I was crazy when I first recommended it but didn't admit that to me until they started seeing our results! More chapters may realize it is a good fundraiser and be more participative - so I am going to stress to OUR members that they really NEED to help get the cabins booked for us to maintain a good return on next years cruise. Thanks for all you do and I know ours next year will be a huge success.
Julie, Jacksonville, FL
Disney Wonder - May 2008
Sensation Group Cruise
Connie you are a blast we all had such a good time and enjoyed you so much. Many thanks from the crew and myself for making or first cruise so fabulous. We are going to be cruising next year. We will be finding out the next time you are planning a cruise so we can be there. We had lots of fun.
Thank you! Vinnetta H, Atlanta, GA
Connie -
Thank you for making this happen. I had a BLAST!
Leshell, Jacksonville, FL
May 2008 Carnival Imagination: Connie:
I wanted to inform you we enjoyed our cruise very much, it was a great experience and vacation much needed. Thanks!
Shanna W, Valdosta, GA
Sensation Group Cruise:
Connie - It was great to finally meet both you and Krista on the ship. I had a fantastic time, the only down was that I felt one day was just not enough to spend on the island to see everything! I'm looking forward to our next cruise to Cozumel! Thanks, Sherrie, Peachtree City, GA
Sensation Group Cruise:
Good afternoon Connie. Just wanted to thank you for the wine and a fabulous time. I cannot wait until next year. I would like to make my cruise to Cozumel like the one I just had. I want to suite with the balcony (VIP) I can’t think about doing a cruise without a balcony. If it is not too late to ask for this I would like to book it that way. Please send me a quote on the best suite that they have. Also what will be the name of the ship for next year??
Thanks for making everything great
Susan H, Amelia Island
Sensation Group Cruise:
Hi Connie - Just wanted to tell you what a wonderful time we had on the cruise this past week.
Sensation Group Cruise:
Thanks for an awesome group cruise!!
It was so nice to finally meet you J Lauriann S, Atlanta, GA
Carnival GLORY 5/3/08 cruise!
Connie, We had a wonderful time on our cruise! Thank you for everything! My parents also enjoyed their first cruise. I will keep you in mind for any other cruises! Dorothy Jacksonville, Fl
Carnival GLORY 5/3/08 cruise!
Carnival GLORY 5/3/08 cruise!
Good Morning, Connie. We just got back from our cruise and had a great time. Thank you for all of your help in planning it. My husband and I had such a great time that we would like to plan another one.
Carnival GLORY
- first night is casual dress for dinner as not all luggage may be delivered by dinner time (so shorts is fine)
- There are 2 formal nights on the 8 day cruise
___ ____ ____
Disney Wonder
Hey Connie,
Just wanted to thank you so much for all you did for us to help us get our Disney cruise.
We had a blast and everything went smoothly. My daughter loved her in room decorations and her birthday cake!! I do have to say I was pretty dead tired by cruise end..not much rest. My daughter loved it~ as she saw all the princess and enjoyed dressing up in the club but my almost 8 year old did not enjoy the clubs as much ….so it was hit and miss with her….
All in all, we had a blast and everything went smoothly.
Thanks, Cindy, Jacksonville, FL
Hi Connie,
Star Princess: Rio de Janeiro, Buenos Aires, Montevideo, Port Stanley, Cape Horn, Ushuaia, Punta Arenas, Valparaiso
The South America trip was great. After a very brief look at Buenos Aires, we took an overnight bus (modern, air-conditioned, with seats that became flat beds, and an attendant who served drinks, snacks, hot dinner and breakfast) to Iguazu Falls. Awesome! They’re higher than Niagara and stretch nearly two miles. We had two days there and followed catwalks along and over the tops of many of the falls, then walked to the bottom and rode boats through the rapids and actually right under some of the falls. Back to B.A. on the bus – if we had it to do over, we’d fly at least one way to the falls and spend more time in B.A.
The Star Princess was beautiful and boarding was a much smoother, faster, and easier process than a Carnival cruise out of Jacksonville.
Anytime dining is a super idea. Made things much easier on excursion days and we never felt rushed. Food was outstanding, beautifully presented, and service was excellent.
We found most of the excursions already sold out when we boarded. At first, I kicked myself for not booking them earlier online, but then discovered we were better off. We booked other excursions on the dock with cab dispatchers and they were a fraction of the Princess price. The two excursions to penguin colonies in the Falklands and at Punta Arenas were the highlights of the trip.
It was a great trip. We thoroughly enjoyed the ports, the onboard entertainment, and the magnificent scenery.
Regards, Paul, Jacksonvile, FL
Honeymoon Cruise - Royal Caribbean, Mariner of the Seas, Jan 2008
Connie & Brett,
Thank you for sharing our day with us. We had a blast on the cruise!! The room was beautifully decorated and champagne was perfect! We will be booking another one SOON!!!
Ashley & Robert, Jacksonville, FL
Carnival - Celebration from Jacksonville.
Our cruise was wonderful with the exception of the first day at sea- rocky boat. After day one, it was fine though. Thanks for all your help and the scrapbook you sent us, we will treasure it for years.
Spring Cruise - Royal Caribbean Grandeur of the Seas, Tampa
We loved the cruise. Thanks for all your help. Can't wait to go again,
Jennifer G., Orlando, FL
UCF Spring Break Cruise, Royal Caribbean 3/08
I Loved The Cruise!!! Yeah!!!! I really want to book another one. I am looking for something a little shorter and another cruise ship next time, just so I can try another line! Let me know what you can find. That was the first time I have ever been out of the country but I want to go somewhere with my boyfriend. I would love to book with you again. Thank you so much for such a lovely trip.
Love Ashley, Orlando,FL
UCF Spring Break Cruise
Dear Mrs. Saunders,
Thank you so much for all your hard work in organizing our cruise. It's truly a spring break I'll never forget and I can't thank you enough! Thanks a million!!!
Allie & Erin, Orlando, FL
Disney FL Resident
Connie, I have a friend that booked a carnival for spring break, I told her about the Disney and she said oh no too expensive. Well that opened the door for me to tell her about you guys and what great deals there are. She said next time she will talk with me before they book another one. We can't WAIT for our next Disney Cruise! We will be calling soon!
Sherry, Jacksonville, FL
Disney Military Discount Cruise
Good morning Connie,
Just wanted to tell you that we had a fabulous time on the Disney Cruise. My family absolutely LOVED it! We definitely want to do it again, but for 7 nights. Oh, we loved the package you sent, the luggage tags, the felt coloring sheets, and the tickets. J Our experience with you and the Disney Cruise was GREAT! Thank you for helping our dream come true.
Sincerely, Tamala, Military Clients from MA
Princess: Honeymoon Cruise
Connie, We are so grateful for you to have found us the back room on the Princess cruise. Its in the perfect spot, not much smaller at all than the suite, and with all of the money that we saved by not going with the suite we can do so much more while we're off the boat!
Thanks for all of the help that you gave us! Good lord, I could not even imagine doing this or choosing a honeymoon with just the two of us (me and my fiance')! Especially knowing everything that you've told us! I am just so appreciative and so glad to have one more thing checked off of the list.
One of the girls at the office I work mentioned that she and her husband have been looking at cruises for their anniversary in September and I practically forced your email on her and said that she absolutely had to call you! She's in the same position I am with having been on a cruise when she was 15 and basically remembers nothing.
Kate, Jacksonville, FL
Disney Wonder, November 2007
Royal Caribbean Mariner of the Seas
Dear Cruise Planners (Your Cruise Agents!)
Just wanted to drop you a line to let you know how much we appreciate you and all the time you spent in setting up our cruise! It was fabulous. Really nice.
Carnival Inspiration - Tampa - December 2007
Merrry Christmas Connie!!!
Thank you so much for suggesting that (Carnival's Inspiration) cruise. Everything was perfect, the room, food and ship.
We ATV'ed, and snorked in Grand Cayman. In Cozumel we visited a sea turtle reserve and swam with the sting-rays and shopped. I even won at bingo on the cruise.
Thank you so much for the wine. Everyone at our table was impressed with our cruise agent and we told them how to find you. Also thank you for the beautiful calander. A thank you card will follow after the holidays. I just wanted you to know You did good!!! check out the picture!
Disney Wonder - December 2007
Hi Connie! We loved it, loved the cruise!!! The kids had such a great time and so did we! Everything went so smoothly, it was such an easy process – the entire thing. We are definitely planning to do another cruise – this is definitely the best way to go with children.
The cruise was definitely the highlight of our Christmas holidays, we still talk about it and I guess we’ll be talking about it until our next one comes around. My 4-year old is always asking when we can go back and my 9-year old has yet to remove his club wristband! I am telling everyone about it and trying to convince my extended family to join us on our next cruise!
Thanks so much for everything – you definitely have our future business!!
Christine, Jacksonville, FL
Disney Wonder - December 2007




